We are authorised and regulated by the Financial Conduct Authority under registration number 309946 and our status can be checked by visiting http://www.fca.org.uk/register
We do NOT charge broker fees. We charge you the premium that the insurance company quotes to us and we receive a commission from that premium. If you make an amendment to a policy, take out a new policy or request duplicate documents etc. we will not add our own charges but we will pass on any charge the insurer makes to you. For example:- you may change your car and (say) your insurer asks for an additional premium of £25.00. £10 of that premium may be the insurers own administration fee. We would charge you the £25.00 without adding any administration fee of our own. If your policy is cancelled we reserve the right to retain any commission earned. If you wish to pay by bank instalments there may be extra to pay depending on the policy and how it is paid and we will explain this to you at the time. We add 1% for credit card transactions, debit cards are free of charge. If you pay a premium to ourselves over a maximum of 4 months we add £1 per instalment.
PAYMENT OF PREMIUMS.
We can accept payment by cash, cheque and debit cards.
MONEY YOU PAY TO US
Premiums that you pay to us are held in a dedicated Insurer Money Trust Account until they are paid to your insurance company which is normally once per month or sooner.
WHAT SERVICES DO WE PROVIDE?
Mid Counties Brokers are general insurance brokers offering a variety of products from a range of insurers for both personal and commercial purposes. We do not deal with all insurers. The number of insurers we deal with per product will vary. We may only be able to quote a limited number of insurers for certain products and you will be informed of this at the time. We do NOT sell, service or recommend any Life Assurance, Pensions, Mortgage or Investment Products.
Mid Counties Brokers is privately owned and operates from our sole office at 48A, Walker Street, Wellington, Telford, Shropshire. TF1 1BA.
RIGHTS TO CANCEL
You may cancel a policy at any time by writing to us and returning any valid certificates of insurance. Any refund your insurance company makes will be refunded to you less any outstanding premiums due. We will not make any broker charge deductions. Your insurers may cancel your policy for non payment of premium after giving you an appropriate period of notice. We may cancel your policy for non payment of premium after giving you an appropriate period of notice. We may cancel your policy with immediate effect and without notice should a payment be made by means of a dishonoured cheque for whatever reason it was dishonoured. Your insurers may also cancel a policy after giving you an appropriate period of notice should the risk become unnacceptable to them during the term of the policy following a change that you make.
You may cancel a new policy within 14 days of the contract being completed if you change your mind. We will not make any charge for our services but we will pass on to you any charge your insurer makes for cover received.
IF YOU WISH TO MAKE A COMPLAINT
We endeavour to treat our customers in a fair and reasonable manner with a high level of service and we will always do our utmost to resolve any problems you may have. However, if you do wish to make a complaint please write in the first instance to ourselves at 48A, Walker Street, Wellington. Telford, Shropshire. TF1 1BA where we will do our utmost to resolve the matter as quickly as possible. However, if we are unable to resolve the dispute you may contact the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London. E14 9SR. Telephone 020 79641000.
We are also covered by the Financial Services Compensation Scheme should we be unable to meet our obligations and the amount depends upon the circumstances of the claim.
YOUR CONTRACT WITH YOUR INSURER
Your insurance policy is based upon the information that you provide. If you knowingly answer a question wrongly your contract could be invalidated.
For commercial policies (shops/offices/liability etc.) it is very important that you also declare to the insurers any information that you think could affect the risk whether you have been asked about it or not. If you are aware of information that could affect the risk but fail to tell your insurers your cover could be affected. If you are in any doubt you should declare it to us anyway.
We act as data controllers for the purpose of holding your personal data on our computer system. This data will be used by ourselves for the sole purpose of acting for you as your agents. We will pass your information to your insurance company or any company acting on your behalf.. We may use your data to promote other services we offer and if this happens it will be by post. We will not pass your information to anyone else for marketing purposes. Your insurers may use your data for the purposes of regulation or claims purposes or for crime prevention etc. Insurers often use your information obtained by us to check against publicly available databases for anti-fraud purposes and for checking previous claims etc. Details of policies may be held on external databases for the purpose of crime prevention or validating motor policies with the police. These checks do not affect your ability to obtain credit. You may ask us about what information we hold about you by writing to us.
We receive a commission from your insurer. We do not add fees. Commercial clients are entitled to know the amount of commission we receive from your insurers whether requested or not. However, we are happy to disclose the commission we receive on any product and this information will be released on request.